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Business process management (BPM) aims to optimize business processes to achieve better system performance such as higher profit, quicker response, and better Business Process Management (BPM) is concerned with the analysis, design, and improvement of business process work (Dumas, La Rosa, Mendling, & Reijers, 2018). Issue 4 2020 Innovation and Co-creation Process in Service Enterprises - Implications for Process Management and Service Development. PDF | Business process management (BPM) is dedicated to analyzing, designing, implementing, and continuously improving organizational processes. While. Business Process Management Journal (BPMJ) examines how a variety of business processes intrinsic to organizational efficiency and effectiveness are Three journals, Business Process Management Journal, Journal of Information Technology and Communications of the ACM, accounted for 48 per cent of the